FAQ
The FAQ lists some common concerns our customers have before purchasing. If you have any further questions, you can send messages to autopumpkin@gmail.com .
autopumpkin accepts the following payment methods:
Visa Mastercard American Express PAYPAL Transfer Direct Debit
You can still pay your bill with credit card via PayPal and without signing or registering a PayPal account
1. Click "Buy Now" (Figure 1) to go to the next page
2. Click on the PayPal icon directly on the information page (Figure 2)
3. The page jumps to the PayPal homepage. Simply click on “Continue without a PayPal account” (Figure 3) and enter your payment details
4. Click "Pay Now" then payment is completed (Figure 4).
1. Click "Buy Now" (Figure 1) to go to the next page
2. Click on the PayPal icon directly on the information page (Figure 2)
3. The page jumps to the PayPal homepage. Simply click on “Continue without a PayPal account” (Figure 3) and enter your payment details
4. Click "Pay Now" then payment is completed (Figure 4).
When shopping online, autopumpkin will refund the purchase price of goods that are returned in their original condition. If you are dissatisfied with the item you received or the item you received is broken/defective, please contact our customer service: autopumpkin@gmail.com.
You must notify autopumpkin of your intention to return the goods order via autopumpkin@gmail.com within 30 days of the delivery date, after which we will provide you with the applicable return information according to your location.
Refunds will be made using the same payment method you used to pay.
Altered or damaged goods (for the buyer's own reason) will not be accepted.
autopumpkin reserves the right, at its sole discretion, to refuse to return any merchandise that does not conform to the return conditions set forth above.
Every effort will be made to ensure a prompt refund. Returns to autopumpkin.de will be processed within 7 days of receipt of the returned goods order. You will receive a confirmation email once your return has been processed and the appropriate amount has been credited to your account. Refunds will only be made via the same payment method used for payment.
If the quality of the goods is defective, we will cover the return costs. If the goods are perfect but you don't like them, then you should bear the costs of the return.
Attention: Cash on delivery is not acceptable, please pay the return postage costs first and send us the invoice for it, we will refund you.
To exchange an item, return the original item following the return policy included in your shipping confirmation email. Please note that new orders are subject to product availability. We will inform you accordingly if we are unable to fulfill your order.
We offer free express shipping on all orders (for some countries outside Germany you need to pay additional costs). We deliver within one to two business days from the time the order leaves our warehouse. All orders are processed Monday to Friday (excluding weekends and public holidays). autopumpkin cannot be held liable for unforeseen delivery delays that are beyond our control.
At this time we can only deliver shipments to one address per order. To have items delivered to multiple addresses, please place a separate order for each location.
We deliver goods to Germany and most European countries. For some countries outside Germany you have to pay additional costs. Delivery to the other countries or more please contact us at autopumpkin@gmail.com.
Yes, after submitting the order you will receive an email or message about the delivery details, if none, please log in to your Autopumpkin account and check your order details, you can find the tracking number there. Or contact us directly at autopumpkin@gmail.com.
The goods in our DE department store are shipped from Hamburg and the shipping time to Germany usually takes 2-7 working days. Shipping to other European countries usually takes 3-7 working days.