Return Policy

We offer 18 months warranty and 30 days money back guarantee for our products. This means you can return the product within 30 days for any reason. If you have any questions about the item you received, please contact us immediately.

Customer service is currently only available during our working hours (9:00 a.m. to 6:00 p.m., GMT+8:00, China). We ensure you receive a response within 24 hours (excluding weekends and holidays). If you have any problems during this time, please don't worry, we will get back to you as soon as possible once we are back in the office.

Attention:

1. Natural disasters, improper use, unauthorized repairs, man-made damage are not covered by the warranty.
2. If you breach any of the above conditions but want us to repair the product or replace it with a new product, you may be required to pay an additional charge. In this case, please contact our customer service for further information and assistance.
3. Gift/Free Free item is not covered by our warranty.
4. If the item is returned for personal reasons (not due to product defect), buyers should be responsible for the return shipping costs.

Your understanding would be greatly appreciated.

Autopumpkin reserves the right, at its sole discretion, to refuse to return any merchandise that does not conform to the return conditions set forth above.

If you want to know more details/questions about Autopumpkin's return policy, you can check out our FAQ or contact our customer service center: autopumpkin@gmail.com / +86 13025404721 (China)

Shipping & Returns